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One story in Jamel Brinkley's collection Witness is about a woman who keeps receiving friendly notes from the same food delivery person and drafts long, personal letters in reply. In her letters, Gloria, a room service server at a hotel, reflects that food delivery apps are responsible for eliminating jobs like hers, but expresses solidarity with and sympathy for her courier: 'As if we didn't know how inadequately your people get paid. As if we couldn't imagine how your people must hope and pray never to fall seriously ill.'

The situation of food delivery workers on internet platforms is ...