(1/9/2024)
Someone is going to be promoted at Town Square. When that happens, other positions will undoubtedly open in whichever department spawns the new store manager. In the warehouse department known as Movement the smart guess among team members is their manager, Meredith, will get the coveted spot. The question is, who from the team will then replace Meredith?
Adelle Waldman knowledgeably sets the scene behind the sleek sales floor of a major corporate retail chain. From the moment the doors hiss open revealing the gritty backside of the store we are in another realm entirely. Over four days leading up to the corporate visit to select the new store manager, we meet the members of the disparate backroom team: the old guys, the lead workers on the conveyer, the thrower, the newbies, and lower-level supervisors, all looking for a lucky break. They keep the sales flowing by unloading goods and stocking shelves in the early hours leading up to store opening. As Meredith positions herself to gain the coveted promotion, she pressures team members to complete each unload on tight time limitations. Tension mounts as they learn they will be interviewed by the corporate reps about their boss. Do they support Meredith or undermine her?
The opportunity to advance doesn't come along often. Chapter by chapter Waldman introduces the lead workers grappling with their individual hardships, hopes and dreams. The golden ticket of promotion could mean new stability in the lives of a lucky few. Workers become allies encouraging and coaching one another, while scheming for their own ends. Can they succeed?
Contemporary economic realities of profit and loss play out on multiple levels in Waldman's insightful novel. In her compassionate rendering, each character's desperation and motivation are foregrounded in contrast with that of the others. The formerly faceless workers behind the scenes become individuals we can invest in. Who will win promotion?
Suspense mounts as the decision day approaches. The numbers in columns on a spread sheet have become human chess pieces. Who will advance and who will be sacrificed? Waldman shows us how "making ends meet" for workers in the retail economy depends on more than hard work alone. Global market fluctuations, downturns that limit hiring and layoffs that bleed the remaining employees add up to business practices that impact individual workers and families every day.
If Town Square sounds like a national brand in your town, you are on target. Reminiscent of Last Night at the Lobster, Stewart O'Nan's 2008 novel of employees at the closing of a Red Lobster restaurant, Help Wanted depicts the emotional life of a retail community that will rise or fall on the resilience of its members.