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How to Unlock the Secret Language of Connection
by Charles Duhigg
From the bestselling author of The Power of Habit, a fascinating exploration of what makes conversations work—and how we can all learn to be supercommunicators at work and in life.
Come inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation.
Communication is a superpower and the best communicators understand that whenever we speak, we're actually participating in one of three conversations: practical (What's this really about?), emotional (How do we feel?), and social (Who are we?). If you don't know what kind of conversation you're having, you're unlikely to connect.
Supercommunicators know the importance of recognizing—and then matching—each kind of conversation, and how to hear the complex emotions, subtle negotiations, and deeply held beliefs that color so much of what we say and how we listen. Our experiences, our values, our emotional lives—and how we see ourselves, and others—shape every discussion, from who will pick up the kids to how we want to be treated at work. In this book, you will learn why some people are able to make themselves heard, and to hear others, so clearly.
With his storytelling that takes us from the writers' room of The Big Bang Theory to the couches of leading marriage counselors, Duhigg shows readers how to recognize these three conversations—and teaches us the tips and skills we need to navigate them more successfully.
In the end, he delivers a simple but powerful lesson: With the right tools, we can connect with anyone.
"In lucid prose, Duhigg breaks conversation down to its fundamentals, providing both an actionable guide and a revealing peek into the psychological needs and motivations that underpin human interaction. It's a smart, revelatory look at the complex ways in which humans conflict and connect." —Publishers Weekly (starred review)
"With a focus on practical advice, Duhigg unpacks the essential tools for effective, positive conversations." —Kirkus Reviews
"This is not just a riveting read about how to understand others better. It's also a revealing look at how to be understood. Charles Duhigg delivers a winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best." —Adam Grant, #1 New York Times bestselling author of Think Again and Hidden Potential, and host of the podcast Re:Thinking
"Our personal and professional success depend upon our ability to understand and be understood, and yet we typically leave this up to intuition. In Supercommunicators, Charles Duhigg goes through a mountain of research—and some riveting stories—and unearths practical tactics to show that anyone can become a more effective listener, speaker, and even social media poster." —David Epstein, bestselling author of Range and The Sports Gene
"This book stayed with me. I found myself thinking about how many questions I ask and how often I laugh in conversation. Given how much talking we all do, it's amazing how little we understand. A much-needed guide to connecting in disconnected times." —Amanda Ripley, author of High Conflict
"Charles Duhigg does it again, with a book we all need to read. Using his unique mix of stories and science, he gives us Supercommunicators, a guide to better conversation and deeper human connection. If you want to improve your communication skills at work and in life, this book is the place the start." —Arthur C. Brooks, professor, Harvard Kennedy School and Harvard Business School, and #1 New York Times bestselling author
This information about Supercommunicators was first featured
in "The BookBrowse Review" - BookBrowse's membership magazine, and in our weekly "Publishing This Week" newsletter. Publication information is for the USA, and (unless stated otherwise) represents the first print edition. The reviews are necessarily limited to those that were available to us ahead of publication. If you are the publisher or author and feel that they do not properly reflect the range of media opinion now available, send us a message with the mainstream reviews that you would like to see added.
Any "Author Information" displayed below reflects the author's biography at the time this particular book was published.
Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. A graduate of Harvard Business School and Yale College, he is a winner of the National Academies of Sciences, National Journalism, and George Polk awards. He writes for The New Yorker and other publications, was previously a senior editor at The New York Times, and occasionally hosts the podcast How To!
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