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What Low-Wage Work Did to Me and How It Drives America Insane
by Emily Guendelsberger
Book Reviewed by:The bitingly funny, eye-opening story of a college-educated young professional who finds work in the automated and time-starved world of hourly labor.
After the local newspaper where she worked as a reporter closed, Emily Guendelsberger took a pre-Christmas job at an Amazon fulfillment center outside Louisville, Kentucky. There, the vending machines were stocked with painkillers, and the staff turnover was dizzying. In the new year, she travelled to North Carolina to work at a call center, a place where even bathroom breaks were timed to the second. And finally, Guendelsberger was hired at a San Francisco McDonald's, narrowly escaping revenge-seeking customers who pelted her with condiments.
Across three jobs, and in three different parts of the country, Guendelsberger directly took part in the revolution changing the U.S. workplace. On The Clock takes us behind the scenes of the fastest-growing segment of the American workforce to understand the future of work in America - and its present. Until robots pack boxes, resolve billing issues, and make fast food, human beings supervised by AI will continue to get the job done. Guendelsberger shows us how workers went from being the most expensive element of production to the cheapest - and how low wage jobs have been remade to serve the ideals of efficiency, at the cost of humanity.
On The Clock explores the lengths that half of Americans will go to in order to make a living, offering not only a better understanding of the modern workplace, but also surprising solutions to make work more humane for millions of Americans.
The author’s writing style fluctuates between hilariously candid and heartbreaking as we follow the emotional ups and downs of low-wage life...The references to science, anthropology, and psychology are fascinating, and result in a comprehensive treatise that thoughtfully examines the consequences of chronic stress and overwork...continued
Full Review
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(Reviewed by Tara Mcnabb).
It's no secret that rapid innovations in technology have drastically changed the way we work. But are these changes always for the better? Here are 10 shocking facts about the rise of automation in the workplace, taken directly from the pages of Emily Guendelsberger's On The Clock.
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Alec MacGillis, author of The Cynic: The Political Education of Mitch McConnell
On The Clock is a bracing, revealing tour through realms of the low-wage economy that remain invisible to too many Americans. Emily Guendelsberger is a compelling guide into this world, recounting her experiences in prose that is both barbed and appealing. On The Clock is the Nickel and Dimed for our even more harried and dehumanizing times.
